Introduction

These guidelines set forth the basic policy for the use of generative AI in Brainwoods’ translation, interpretation, foreign language training, and multilingual content production services. By leveraging generative AI, we aim to provide higher quality and more efficient services to meet the diverse needs of our customers.

1. Applicable Fields of Generative AI

• Providing automated translation services
• Summarizing texts
• Enhancing customer support
• Generating and editing content
• Supporting language learning
• Conducting research and providing information
• Generating or debugging code for websites and programming
• Transcribing meeting audio

2. Privacy and Security

• Personal information protection: We ensure proper management of our customer’s personal information and confidential data and do not input it into generative AI systems.
• Security measures: We employ the latest security technologies to protect data during storage and processing.

3. Quality Control

• Human confirmation: Expert staff review the output of generative AI and make necessary modifications (except in cases where customers using our services wish to use data generated by generative AI or machine translation without modification).
• Evaluation process: We periodically assess the quality of generative AI outputs and leverage the feedback to improve its performance.

4. Ethics and Transparency

• Securing fairness: We strive to eliminate all biases in the use of generative AI and ensure that our services remain fair.
• Ensuring transparency: We build trust with our customers by clearly explaining the purpose and process of using generative AI.

5. Compliance with Laws and Regulations

• Respect for copyright: When using generative AI, we ensure that the content being translated or generated does not violate copyright laws.
• Compliance with laws and regulations: We comply with Japanese and international laws and regulations, and strive to use AI ethically and legally.

6. Training and Education

• Conducting staff education: We regularly educate our staff on these guidelines and how to use generative AI.
• Sharing the latest information: We promptly share any advancements in generative AI technology or updates to the guidelines with our staff.

7. Support

• Customer support: We provide additional explanation and answer questions about our use of generative AI for customers using our services, where necessary. If any issues arise regarding our use of generative AI, we respond promptly.

8. Environmental Considerations

• Driving energy efficiency: We strive to reduce energy consumption and minimize environmental impact in the operation of generative AI.

9. Feedback and Improvement

• Customer feedback: We take feedback seriously and use it to improve our services.
• Continuous improvement: We incorporate input from employees and other stakeholders to continuously improve our AI guidelines and operational practices.

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We will continue to strive to meet customer expectations by leveraging generative AI to provide even more value. The content of these guidelines will be reviewed periodically and updated as necessary.

Brainwoods Corporation, Ltd.
October 18, 2024